Refund Policy
Products guarantees, and refunds
The customer can request a refund during the first 30 days after the purchase date by contacting us via email or WhatsApp. It is not necessary for the customer to return the product. The login credentials will simply be removed and cancelled. Therefore there is no return charge for the customer.
The refund will be processed through the same payment method used by the customer in 48-72 hours.
Products have 12 months guarantee period in which alivetvservices, replaces or refunds any product damage or dysfunction caused by the producer of the products.
If we are not able to deliver for any reason, we will give a full refund.
If you received an incorrect product, or if the credentials has not been activated, refund or replacement is possible.
If the credentials cannot be activated for some unknown reason, contact us within 48 hours from the time of purchase, and a refund or replacement is possible.
If you experience any difficulties with the product you have purchased contact us first with your problem description accompanied with screenshots or photos made by a digital camera to give us a clear idea to assess the situation.